Who Does What

Mental Shift

Instead of:

Some workers take orders. Other workers process them.

Switch your mindset:

  • Taking orders is one kind of work.
  • Processing orders is another kind of work.
  • Available workers do any available work.

In this model, with two workers:

  1. Worker A may take an order and send it for processing.
  2. Worker B may finish processing an order and send it back to the counter.
  3. Worker A may switch to do processing work, and receive its own request from step 1.